Webblly

Refund Policy

Last updated: April 2, 2026

1. Overview

At Webblly, we strive to deliver reliable, high-quality hosting services. This Refund Policy explains the circumstances under which we issue refunds and the process for requesting one.

2. 14-Day Money-Back Guarantee

New subscribers are eligible for a full refund within 14 days of their first payment if they are not satisfied with our services. To request a refund under this guarantee, contact our support team within the 14-day window. This guarantee applies only to first-time purchases on a given account.

3. Service Outages and Credits

If our platform experiences downtime exceeding our 99.9% SLA in a given billing month, eligible customers may request a prorated service credit for the affected period. Credits are applied to the next billing cycle and are not redeemable for cash.

4. Non-Refundable Items

The following are not eligible for refunds:

  • Subscription renewals (monthly or annual) after the 14-day new customer window.
  • Accounts terminated for violation of our Terms & Conditions.
  • Partial months after voluntary cancellation mid-cycle.
  • Fees for add-on services already consumed.

5. Annual Subscriptions

Annual subscriptions cancelled after the 14-day money-back guarantee window are not eligible for a prorated refund of the remaining months. The subscription remains active until the end of the annual billing period.

6. How to Request a Refund

To request a refund:

  1. Email us at billing@webblly.com with your account email and the reason for the refund request.
  2. We will review your request within 3 business days.
  3. Approved refunds are processed back to the original payment method within 5–10 business days, depending on your bank or card issuer.

7. Disputes

If you believe a charge was made in error, please contact us before initiating a chargeback with your payment provider. Unauthorized chargebacks may result in account suspension. We are committed to resolving billing disputes promptly and fairly.

8. Contact

For refund requests or billing questions, reach us at billing@webblly.com.